Posts Categorized: Troubleshooting

SSL settings

When opening a ticket to install our wildcard certificate, you must now request WPEngine’s assistance to update the settings. This is the verbiage you can send them (note the new ticket reference): Hello, Will you please install our wildcard SSL certificate into our [install name] install? For more info please refer to ticket #469244. Use SSL for… Read more »

InfiniteWP Client Plugin Update

Currently we decided to hide the InfiniteWP Client Plugin from our all our websites. I discovered that this is causing issues when an new InfiniteWP Client Plugin update comes out. The update fails on some of our websites. To fix this issue: Turn on the Client Plugin by going to the InfiniteWP panel > Settings… Read more »

SSL certificates update

When our SSL certificate is installed, you won’t be able to see the “install setting” details from the left side menu like we use to. Example below is for the install: The SSL link takes you to this page: https://my.wpengine.com/installs/tcuharrisresea/ssl_certificates In order to see the SSL install settings, remove _certificates from the end of the above URL,… Read more »

Permissions issues on WPEngine

Sometimes when we go through the migration process you might encounter this issue. If you run into issues where you or your end users cannot upload to their media folder

Trouble editing home and site URL

You may find that the home and site URL in your dashboard are not editable (fields are gray instead of white). Here is a screenshot as an example of fields that are not editable: Correcting this issue is generally a simple fix.