Troubleshooting
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SSL settings
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When opening a ticket to install our wildcard certificate, you must now request WPEngine’s assistance to update the settings. This is the verbiage you can send them (note the new ticket reference): Hello, Will you please install our wildcard SSL certificate into our [install name] install? For more info please refer to ticket #469244. Use SSL for…
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InfiniteWP Client Plugin Update
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Currently we decided to hide the InfiniteWP Client Plugin from our all our websites. I discovered that this is causing issues when an new InfiniteWP Client Plugin update comes out. The update fails on some of our websites. To fix this issue: Turn on the Client Plugin by going to the InfiniteWP panel > Settings…
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SSL certificates update
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When our SSL certificate is installed, you won’t be able to see the “install setting” details from the left side menu like we use to. Example below is for the [html]tcuharrisresea[/html] install: The SSL link takes you to this page: https://my.wpengine.com/installs/tcuharrisresea/ssl_certificates In order to see the SSL install settings, remove _certificates from the end of the above…
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Permissions issues on WPEngine
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Sometimes when we go through the migration process you might encounter this issue. If you run into issues where you or your end users cannot upload to their media folder
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How to Add Subscript and Superscript Characters in WordPress
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Very handy tip on how to add subscript and superscript characters into the content.
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Trouble with scheduled posts not posting
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Make sure to contact WP Engine if a user is having trouble with scheduling future posts. Read the following link for more information. WP-Cron and WordPress Scheduling
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Trouble editing home and site URL
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You may find that the home and site URL in your dashboard are not editable (fields are gray instead of white). Here is a screenshot as an example of fields that are not editable: Correcting this issue is generally a simple fix.