When opening a ticket to install our wildcard certificate, you must now request WPEngine’s assistance to update the settings. This is the verbiage you can send them (note the new ticket reference):
Hello,
Will you please install our wildcard SSL certificate into our [install name] install?
For more info please refer to ticket #469244.
Currently we decided to hide the InfiniteWP Client Plugin from our all our websites. I discovered that this is causing issues when an new InfiniteWP Client Plugin update comes out. The update fails on some of our websites.
To fix this issue:
Turn on the Client Plugin by going to
the InfiniteWP panel > Settings > Client Plugin Branding > Normal
Then we will update the InfiniteWP Client Plugin on all pages
Finally we need to hide the plugin again from all our websites InfiniteWP panel > Settings > Client Plugin Branding > Hide from plugin list
When our SSL certificate is installed, you won’t be able to see the “install setting” details from the left side menu like we use to.
Example below is for the tcuharrisresea install:
The SSL link takes you to this page: https://my.wpengine.com/installs/tcuharrisresea/ssl_certificates
In order to see the SSL install settings, remove _certificates from the end of the above URL, so that it looks like this: https://my.wpengine.com/installs/tcuharrisresea/ssl
You will now be able to see the install settings. Once the install settings are complete, the ssl settings will be editable.
Important: Make sure you create a redirect rule for both subdomains. Create a redirect for the subdomain that contains www and the one without the www.
A good example of this situation is directing www.orientation.tcu.edu to sds.tcu.edu/students/incoming/orientation/.
Follow all bullet points
Add www.orientation.tcu.ed and orientation.tcu.edu domains into the WP Engine install. Go to Install Name > Domains > Add New Domain
Then go to Install Name > Redirect Rules > New Redirect Rule
Create Redirect Name – this field can be anything you’d like
Domain – Choose the domain you are redirecting (example: www.orientation.tcu.edu)
You may find that the home and site URL in your dashboard are not editable (fields are gray instead of white). Here is a screenshot as an example of fields that are not editable:
